Last updated: 5th September, 2026
This Payment Policy explains how payments, refunds, and cancellations work for services purchased through Digital SEO Company (“we,” “us,” “our”). It applies to all packages and services listed on digitalseocompany.com, including the Starter, Professional, and Enterprise audit packages, and any custom engagements agreed separately in writing.
By purchasing a service from us, you agree to the terms below. If anything here is unclear, contact us at support@digitalseocompany.com before completing payment — we’d rather answer a question upfront than sort out a disagreement afterward.
1. Our Service Packages
All prices are listed in US Dollars (USD). Clients paying from outside the United States may see a different amount charged in their local currency, depending on your bank’s or payment processor’s exchange rate at the time of transaction — we don’t control or guarantee that rate.
Custom projects outside these packages (larger sites, ongoing retainers, bespoke scopes) are quoted individually and confirmed in writing before any payment is taken.
2. Accepted Payment Methods
We accept payment via [Wise/ PayPal / Payoneer/ Upwork Direct Contract/ bank transfer]. All card payments are processed securely through our payment processor; we do not store your full card details on our own systems.
3. When Payment Is Due
Packages listed on our website are paid in full, upfront, before work begins. For custom or larger engagements, we may agree to a split schedule (for example, 50% upfront and 50% on delivery) — this will always be confirmed in writing before work starts, never assumed.
4. What Happens After Payment
Once payment is confirmed, we’ll begin work within 24 hours and will contact you to confirm project details, access requirements (e.g., Google Search Console, website access), and an estimated delivery timeline based on your package’s scope.
If your site exceeds the URL limit of your selected package once we begin crawling, we’ll let you know before doing any additional work and offer the option to upgrade to the appropriate tier — we won’t silently expand scope or bill you without your agreement first.
5. Cancellations and Refunds
We want you to be confident in what you’re purchasing, so here’s exactly how cancellations work:
Before work begins: If you cancel before we’ve started any work on your project, you’re entitled to a full refund. Contact us at support@digitalseocompany.com and we’ll process it within 3 business days.
After work has started: Because our packages involve real technical work — crawling your site, running audits, and implementing fixes — once work has begun, refunds are assessed based on how much of the agreed scope has been completed. If we haven’t been able to deliver the core service you paid for, we will discuss a partial or full refund in good faith.
After delivery is complete: Once a package has been fully delivered (audit completed, fixes implemented, and final report sent), the engagement is considered fulfilled and is not eligible for a refund. If you believe the delivered work doesn’t match what was promised, contact us first — we’d rather resolve it directly than have you dispute the charge.
6. Late or Failed Payments
If a payment fails or is declined, we’ll notify you and give you the opportunity to update your payment details. We won’t begin or continue work on a project with an outstanding or failed payment.
7. Chargebacks and Payment Disputes
If you have a concern about your purchase, please contact us directly at [email] before filing a chargeback with your bank or card provider — most concerns can be resolved faster this way, and it helps us keep offering flexible, upfront-payment packages to future clients. Chargebacks filed without first contacting us may result in the pausing of any in-progress work while the dispute is resolved.
8. Currency and International Clients
We serve clients across the US, UK, Australia, and Europe. All package prices are set in USD. If your card or bank charges a foreign transaction fee or applies its own exchange rate, that cost is determined by your bank or payment provider, not by us.
9. Taxes
Prices listed do not include any sales tax, VAT, GST, or other applicable taxes that may apply based on your location.
10. Changes to This Policy
We may update this Payment Policy from time to time to reflect changes in our services, payment processors, or legal requirements. The version in effect at the time of your purchase is the one that applies to that transaction. We’ll post the “Last updated” date at the top of this page whenever it changes.
11. Contact Us
Questions about a payment, refund, or this policy? Reach out at support@digitalseocompany.com or through our Contact page — we typically respond within 2 business days.